Tess Robinson is a seasoned professional with extensive experience in customer success and program management. Currently serving as a Global Program Manager for the Frictionless Portfolio at Swift since January 2021, Tess has a proven track record in managing high-value customer portfolios, creating tailored payment solutions, and ensuring seamless customer experiences. Prior roles include Customer Success Manager and Operational Specialist at Paymentsense and Dojo, where responsibilities involved supporting sales teams, managing customer relationships, and coordinating operations. Tess has also held roles such as Social Secretary at Livewire1350 and Sales Assistant at LUSH and Bravissimo, showcasing a commitment to customer service and team collaboration. Academic credentials include a Bachelor's Degree in Humanities from the University of East Anglia.
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