Tom Mercer

Tom Mercer has a wealth of experience in various leadership roles within the hospitality industry. Tom started their career as a General Manager at The Chicago Rib Shack from 1998 to 1999, and then moved on to Chiquito Restaurant, Bar, and Mexican Grill, where they served as General Manager from 2000 to 2005. From 2005 to 2016, Tom worked at EAT., initially as a General Manager before transitioning into roles such as Operations Training Manager, Learning & Development Manager, and eventually becoming the Head of HR & Learning. At Coco di Mama, Tom held the position of Head of People from 2018 until 2020, during which they focused on educating managers and maintaining the company's culture as it expanded. Most recently, Tom worked as the People Director UK at Swingers - the crazy golf club, where they manage the people strategy and ensures a unique socializing experience for customers.

Tom Mercer studied Hotel & Catering Management at The Manchester Metropolitan University from 1995 to 1998, obtaining a BSc degree in the same field. Tom also holds a certification in EMCC Foundation Coaching from the EMCC institution, although the exact month and year of its acquisition are not provided.