Bruno Madabeni is an experienced ICT leader specializing in service management, boasting over 20 years of leadership experience and extensive expertise in service delivery, support, project, quality, and process management. They have held significant positions at Swisscom and Credit Suisse, including roles such as Head of Customer Service & Lifecycle Management and Service Delivery Manager Outsourcing. Currently, they serve as the Head of Service & Operation Management at Swisscom, overseeing complex service environments and ensuring the delivery of strategic business fields in outsourcing, offshoring, and outtasking. Bruno holds multiple qualifications, including a Techniker FTS from HTA-BE and a Certificate of Advanced Studies in Marketing Management from the University of St. Gallen.
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