Frederic Baud

Frederic Baud is a seasoned professional with extensive experience in customer service management and project coordination across various industries, including private banking and telecommunications. As a Senior Customer Service Manager at Swisscom since June 2018, Frederic oversees customer relationships and service delivery. Prior roles include Engagement Manager and Senior Information Technology Consultant at itecor, with responsibilities in cloud services, project management, and IT service model improvement. Frederic's tenure at Verizon Enterprise Solutions included positions as Service Program Manager and Customer Service Manager, where key achievements involved managing service for multinational corporations and executing complex network upgrades. Frederic began their career at Philip Morris International as a Technical Analyst/Project Coordinator, focusing on IT project delivery. Educated with a Master’s degree in Telecommunication Engineering from EPFL, Frederic also holds a Bachelor of Science in Mathematics from Ferney Voltaire High School.