The Customer Service Management team at Swisscom is responsible for overseeing and enhancing the customer experience across various channels, ensuring timely and effective resolution of customer inquiries and issues. They manage key account relationships, lead specialized customer service initiatives, and implement best practices to maintain high service standards while optimizing operational efficiencies. Additionally, the team focuses on developing comprehensive strategies to meet diverse customer needs, including industry-specific solutions like healthcare.
Alexander Edelmann
Customer Service Manager & Fac...
André Jacquat
Head Of Customer Service Manag...
Beat Rytz
Customer Service Manager
Francois Vigliotti
Customer Service Manager (prof...
Frederic Baud
Senior Customer Service Manage...
Gary Gambier
Customer Service Manager / Key...
Jean-Charles Duval
Customer Service Manager
Melanie Schefer Bräk...
Head Of Customer Care Resident...
Patrick Klopfenstein
Head Of Customer Care (80%) & ...
Reto Fuchs
Head Of Customer Service Manag...