Valentin Schürmann serves as the Head of Customer Care West & South at Swisscom, a role they have held since 2012, where they oversee customer support, satisfaction, and strategic development. Previously, Valentin worked as a Team Leader and Process and Quality Manager at Swisscom Mobile from 2003 to 2005. Their experience includes budget and FTE management, project coordination, and continuous optimization of efficiency to enhance customer experiences.
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