Fhen Ackley

Fhen Ackley possesses extensive experience in customer service and technical support within the healthcare and IT sectors. Currently serving as the Director of the Customer Service Center for Medication Management at Swisslog Healthcare since August 2018, Fhen has previously held significant roles such as Customer Success Manager. Prior to this, Fhen worked at Talyst from March 2009 to September 2017, where responsibilities included managing Tier 1 and Tier 2 Technical Support and increasing support contract renewals significantly. Additional experience includes positions at Ascentis Corporation, DocuSign, Resolute, and Safeco Insurance, covering various roles in technical support, system administration, and IT security analysis. Fhen Ackley is recognized for outstanding customer service management and technical expertise across diverse environments.