Cedric Ruffier

Cedric Ruffier is a ServiceNow Architect with extensive experience in project management across various industries. They have a strong background in Support Transition, Customer Relationship Management, IT Strategy, and Quality Management. Currently, they work at Sword Group, having previously served as a ServiceNow Expert at the International Committee of the Red Cross, where they led the implementation of ServiceNow. Cedric has also held positions at Cegid, Solvay, and other organizations, where they contributed to ITSM processes and infrastructure projects. Their expertise includes technical architecture design, team management, and the implementation of IT solutions that enhance organizational efficiency.