Sword Health
Bridget Urban is an accomplished professional in customer success and account management with extensive experience in the healthcare sector. Currently serving as the Associate Director of Customer Success for Health Plans at Sword Health since March 2023, Bridget manages a high-performing team and supports national and local health plan customers across multiple business lines. Prior to this role, Bridget held various positions at Castlight Health, culminating as Director of Customer Success for a large health plan, where responsibilities included overseeing relationships and ensuring success following solution launches. Additionally, Bridget has a strong background with Aetna, having served in multiple roles from Senior Account Manager to Government Account Manager, focused on membership growth and client satisfaction. Bridget Urban holds a Bachelor's degree in Organizational Communication from Bloomsburg University of Pennsylvania.
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Sword Health
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Sword Health is on a mission to free 2 billion people from pain by pioneering the field of AI Care. Sword has developed the first platform to predict, prevent, and treat pain by starting with the expertise of world-class doctors of physical therapy and then building an interactive AI experience to deliver care that members can use anywhere, anytime, under a clinician’s supervision. Delivering over 1.5 million AI sessions to members in 2023 and available to over 10,000 employers across three continents, Sword holds the majority of industry patents, a 70% win rate in competitive evaluations, and has raised over $300 million in funding from major venture firms, including Founders Fund, General Catalyst, and Khosla Ventures. Recently ranked the 26th fastest-growing US company on the Inc. 5000 list, Sword is redefining healthcare by saving clients millions while delivering unparalleled recovery from pain to its members.