Jarrod Roy

Jarrod Roy currently serves as the Vice President of Growth & Member Experience at Sydney Credit Union, a position held since June 2025. Prior to this role, Jarrod held several significant positions, including Director of Sales and Customer Solutions at Royal Canadian Mint from 2017 to 2023, where leadership encompassed a team of 73 and the management of global B2C sales and customer operations. At ADP from 2014 to 2017, Jarrod oversaw customer service and communications for a leading HR/payroll solutions provider and implemented successful initiatives that reduced dormant accounts by 32%. Jarrod's earlier experience includes roles as Senior Manager at Sears Canada and President's Choice Financial, focusing on quality management and customer services across large operations. Jarrod began the career with Caterpillar Financial Services Corporation as Manager of Collections & Modifications, achieving notable productivity and loss mitigation improvements. Jarrod holds a Bachelor of Social Science in Political Science from the University of Ottawa.