Bob Hayes

Bob Hayes, PhD has extensive experience in the field of research and analytics. Bob is currently working as the Principal CX Researcher at Symetra since November 2021. Prior to that, they served as the President of Business Over Broadway since June 2007. From March 2019 to May 2020, they held the position of Senior Director of Research and Analytics at Indigo Slate, where they provided consultation to large enterprise companies on data integration, analysis, and insights. Bob also worked as the Chief Research Officer at Appuri from June 2016 to May 2017, where they conducted research and developed messaging to promote the company's machine learning technology. Bob served as the Chief Research Officer at AnalyticsWeek from November 2014 to June 2016. Bob has also worked as a Contributing Analyst at Gleanster, LLC from August 2010 to 2015. Bob held the position of Chief Customer Officer at TCELab from April 2012 to November 2014. Additionally, Bob served as the Vice President of CEM Strategies at Anthony & Alexander Group, LLC from June 2010 to July 2012. Bob has also provided advisory services at Mob4Hire from 2008 to 2010 and at Cognizant Technology Solutions from June 2008 to June 2009.

Bob Hayes, PhD obtained their Ph.D in Industrial-Organizational Psychology from Bowling Green State University, completing their studies between 1985 and 1992.