Dannon Nicholes

Dannon Nicholes is a seasoned professional in customer success and insights consulting, currently serving as the Director of Customer Success at SymphonyAI since April 2022. In this role, Dannon has directed initiatives that connect Retail and CPG sectors, enabling enhanced data utilization and strategic growth. Prior to this position, Dannon held various leadership roles at SymphonyAI and 84.51˚, focusing on customer insights and business development for CPG clients. Dannon’s extensive experience includes managing customer relationships, leading consulting teams, and developing loyalty strategies during tenure at Kroger, where significant contributions included overseeing a $1.2 billion candy category and managing loyalty strategies across multiple divisions. Dannon holds an MBA from Western Governors University and a BS in Business Management with a focus on Marketing and International Studies from Brigham Young University - Idaho.