Akintoye A.

Akintoye A. holds an MBA and a PostGraduate Diploma in Professional Marketing from CIM. With over 10 years of experience in customer success roles, they have demonstrated expertise in enhancing customer satisfaction, retention, and driving revenue growth for SaaS companies. Currently serving as a Customer Success Operations Manager at Symplast, Akintoye has successfully reduced churn by implementing strategic initiatives and optimizing workflows. Their past roles include Customer Success Manager at BrokerLink, where they significantly boosted customer satisfaction metrics, and various positions in business development and marketing. Akintoye is committed to empowering cross-functional collaboration and advancing customer experience outcomes.