Joe Thurmer

Joe Thurmer currently serves as the Director of Customer Support at symplr, a position held since April 2023, after progressing from Senior Customer Support Manager and Customer Technical Support Manager within the same organization from April 2019 to March 2022. Prior experience includes roles as Client Support Manager at Virence Health and GE Healthcare, where significant responsibilities involved managing client escalations and departmental metrics while fostering Associate development. Joe also contributed as a Client Support Manager and Client Solutions Support Team Leader at API Healthcare, focusing on team growth and operational efficiency. Earlier in the career at API Software, Joe advanced from Analyst to Senior Analyst, providing analytical solutions for client issues. Joe holds a Bachelor of Business Administration in Information Technology from the University of Wisconsin-Whitewater, graduated in 2002.