Charles Cross

Charles Cross has over two decades of experience in contract management and billing, currently serving as a Contract and Billing Specialist at SymQuest Group since October 2010. In this role, responsibilities include maintaining contract billing accuracy, managing customer inquiries, and training new employees. Prior to this, Charles worked at IBM Global Business Process Services from May 1998 to February 2009, where responsibilities involved supervising teams, managing schedules, and overseeing hardware logistics. Charles holds an Associate's degree in Business Administration with a focus on Management and Operations from Champlain College.