CM

Cinnamon Barnes, MBA

Vice President, Global Operations / Customer Success at Synacor

Cinnamon Barnes, MBA has a diverse work experience spanning over a decade. Cinnamon joined Synacor in 2015 and currently holds the position of Vice President, Global Operations / Customer Success. Prior to this role, they served as the Executive Director, Global Operations / Customer Success and Executive Director, Customer Care/Order Management/Licensing at Synacor. Before joining Synacor, Cinnamon worked at Zimbra, where they were the Senior Manager, Orders & Licensing and Order Processing / Licensing Manager. Cinnamon also has experience working at Telligent - A Verint Company, where they held various positions including PMO Manager, Customer Care Manager, Licensing & Customer Record Administrator, Sr. Executive Assistant / Sales Coordinator, and Executive Assistant. Overall, they have proven expertise in customer success, operations, order management, licensing, customer care, and sales coordination.

Cinnamon Barnes has a solid education history. Cinnamon started their academic journey in 2007 by obtaining an Associate in Arts (AA) degree in Business Administration from Hill Junior College. Following their passion for business, Cinnamon pursued a Bachelor of Business Administration (BBA) degree in Management from Texas Woman's University, which they completed in 2010. Continuing their education, Cinnamon then earned a Master's degree in Business Administration (MBA) from the same university in 2011.

In addition to their formal education, Cinnamon has also obtained certifications in the field. Cinnamon became a Salesforce Administrator in 2009, although the institution where they obtained this certification is not specified. Cinnamon also holds a Paralegal certification, although the details regarding the institution and the year obtained are not provided.

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Previous companies

Zimbra logo

Timeline

  • Vice President, Global Operations / Customer Success

    March, 2021 - present

  • Executive Director, Global Operations / Customer Success

    October, 2018

  • Executive Director, Customer Care/Order Management/Licensing

    January, 2018

  • Sr. Director, Customer Care / Order Management / Licensing

    July, 2015

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