Jonathan Su

Jonathan Su is a seasoned professional with extensive experience in customer success and service quality management within the technology and telecommunications sectors. Currently serving as a Senior Customer Success Manager at Synamedia, Jonathan previously held significant roles at Eseye, CloudPay, and Vodafone, where responsibilities included spearheading operational improvements, managing global service quality initiatives, and enhancing customer satisfaction metrics. With a robust background in analyzing service delivery processes and implementing effective solutions, Jonathan has demonstrated a consistent ability to lead cross-functional teams, achieve industry-leading NPS scores, and ensure the successful transition and onboarding of customers. Jonathan holds a BSc in International Business from Brunel University London.