Ivana Pereira Duarte

Ivana Pereira Duarte is an experienced professional in customer service and communications, currently working as a Customer Service Operator for Banco Itaú at Synapsis | Tech BPO since January 2023. Previous experience includes roles as a Freelance Copywriter at Capicua and as a Customer Service Operator for PedidosYa, handling inquiries via phone, chat, and email. Ivana also worked as a Telemarketing Executive at RCI Latinoamérica, providing specialized assistance to members regarding vacation accommodations, and held various positions in customer support and content creation since 2017. Academic credentials include a Licenciatura in Letras from Facultad de Humanidades y Ciencias de la Educación, a degree in Photography from Escuela Uruguaya de Fotografía y Vídeo, a course in Digital Marketing and Community Management from Aula Uruguay, and a Técnico en Comunicación Social from Escuela Superior de Comunicación Social (ex UTU).