Chaitanya Sagar

Chaitanya Sagar is an accomplished professional with extensive experience in business process improvement and operations management. Currently serving as Vice President at Synchrony since July 2017, Chaitanya spearheaded an innovative Agile project in Customer Solutions, revolutionizing compliance-critical job aids and successfully retrieved $500,000 USD in fee credits for stakeholders. Previous roles include Assistant Vice President positions focused on performance, simplification, and operations leadership at Credence Resource Management, LLC, where Chaitanya expanded the Dialer team significantly within three months. At Genpact, managerial responsibilities included overseeing large dialer operations across multiple regions and improving key performance metrics. Chaitanya holds an executive program in general management from the Indian Institute of Management, Calcutta, along with bachelor's degrees in Psychology and catering management from Osmania University and Andhra University respectively.