Kelli Herr

Kelli Herr is an accomplished executive with extensive experience in strategy, operations, and customer experience. Currently serving as VP of Strategy & Transformation at Synchrony since June 2016, Kelli delivers innovative servicing and technology solutions to enhance customer interactions. Previous roles at Synchrony include VP of Cobrand Operations and VP of Billing Disputes, overseeing significant operational teams and driving organizational improvements. Prior experience includes VP Operations at SKC, Group Business Director at VML, and Director at H&R Block, with notable contributions to client satisfaction and operational efficiency. Kelli's career began as Manager of Product Licensing at the National Association of Insurance Commissioners. Kelli holds a Bachelor's degree in Computer Science and Mathematics from the University of Missouri-Columbia and an MBA from Baker University.