Ketan Majmudar

Ketan Majmudar serves as the SVP of Global Service Delivery and Chief Transformation Officer at Synchrony, overseeing a team of over 5,000 operations employees across 11 locations and managing an operating budget of approximately $700 million. Ketan has been instrumental in spearheading customer experience transformations and previously held senior vice president roles focused on strategic management and separation initiatives at Synchrony Financial. Ketan's extensive career at GE Capital included leadership positions in operations, business development, and international management, where significant achievements included the successful delivery of a major IPO and the establishment of operations centers in multiple countries. Ketan's academic foundation includes a Bachelor of Science in Business Administration and Management from Bucknell University.