Monali Mohanty

Monali Mohanty possesses extensive experience in risk testing, customer service, and operational management, currently serving as AVP and Risk Testing Lead at Synchrony since January 2009, where responsibilities include developing and executing control testing to mitigate key risks. Monali has held various managerial roles within Synchrony, overseeing customer experience and leading teams to ensure quality metrics and effective reporting. Previous positions include Universal Coach and Management Trainee at GE Capital, Team Leader for Quality at Tata Business Support Services, and Customer Care Associate at Wipro Spectramind Services. Monali’s educational background includes a Post Graduate Program in Data Science and Analytics from Great Lakes Institute of Management and a Post Graduate Diploma in Business Administration from ICFAI Business School.