Joakim Lagerström

Joakim Lagerström is a seasoned professional in customer success management with extensive experience across various roles and organizations. Currently serving as the Strategic Customer Success Director at Syncron since September 2019, Joakim oversees key strategic customers in EMEA, focusing on customer onboarding, value, health, and adoption. Previously held positions include Director Customer Success for EMEA and Asia Pacific, where leadership encompassed a team of customer success managers and a diverse customer base, as well as roles in managing customer success for specific regions, thereby enhancing customer relationships and driving renewals and upsells. Prior to Syncron, Joakim held significant roles at SupplyOn AG, particularly in consulting and account management for the automotive sector, and was instrumental in implementing SaaS solutions. Additionally, experience at Allocation Network GmbH and Electrolux provided a solid foundation in e-procurement and business area management. Joakim holds a Master of Science in Engineering/Industrial Management from Linköping University.