Shawn S.

Shawn S. has diverse work experience in the technical support field. Shawn started their career as a Computer Operator at ARUP Laboratories in 2009, where they handled server monitoring and resolved software and hardware issues.

In 2011, Shawn took on the role of Help Desk Support Technician at ClearOne Communications, providing support for employees and managing network security and access rights. Shawn also worked as an Escalation Support Rep and later as a Technical Support Rep at Qqest Software Systems, where they gained experience in customer escalation management and technical support.

From 2012 to 2014, Shawn served as an Escalation Manager at Infinisource, providing mentoring and technical assistance for various departments. Shawn also managed support for enterprise client accounts, including SQL database solutions and TCP/IP network troubleshooting.

In 2014, Shawn joined SolarWinds as a Technical Support Rep, Associate, before moving on to ADP AdvancedMD in 2015. At ADP AdvancedMD, they worked as a Data Services Analyst, helping clients with data conversions and providing exceptional customer service.

From 2015 to 2020, Shawn worked at Oracle as a Senior Technical Support Specialist, handling support requests and troubleshooting reporting data using SQL and PL SQL.

In 2021, Shawn joined Adobe as a Premier Technical Support Engineer, and in 2022, they transitioned to the role of Technical Support Agent at SynergySuite.

Overall, Shawn S. has gained extensive experience in technical support, customer service, data conversions, and troubleshooting throughout their career.

Shawn S. began their education in 2009 at DeVry University, where they pursued a Bachelor of Science degree in Technical Management. Shawn completed their studies in 2011. In addition to their degree, Shawn has obtained several certifications throughout their career. In 2000, they obtained the Microsoft Certified Professional certification. In 2019, they earned the A+ certification from CompTIA. Furthermore, Shawn also holds a Certificate of Completion in Critical Thinking, which was obtained from LinkedIn.