Courtney Tilbe

Courtney Tilbe is a seasoned professional in customer success, currently serving as Senior Manager for CSM Enterprise Support at Syniverse since July 2018. In this role, Courtney leads initiatives to enhance customer retention and revenue growth by supporting the customer success team through metrics reporting and problem solving, particularly for major enterprises. Prior to this, Courtney held the position of Senior Client Relations Liaison at Kass, Shuler, P.A. from June 2012 to July 2018, where responsibilities included maintaining and developing client relationships, ensuring compliance with contracts, implementing policies, and resolving customer issues. Courtney has been pursuing education at Utica University since 2003.