Jonathan Yates is a seasoned IT professional with extensive experience in service delivery and operations management. Currently serving as Senior Director of ServiceNow Delivery at Synoptek since October 2024, Jonathan previously held senior positions at Nolan Transportation Group and Coyote Logistics, where responsibilities included streamlining IT service management and enhancing deployment of third-party applications. Notable achievements encompass driving enterprise-wide adoption of ServiceNow and implementing automated systems that significantly improved efficiency. Jonathan's career also includes roles as Team Lead at Highmetric and Consultant at Column Technologies, along with early experience as a Network Administrator. Jonathan holds a Bachelor of Arts in Music Theory and Composition from Oxford Brookes University.
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