Sean McDowell

Sean McDowell is an experienced IT professional currently serving as a Service Desk Technician II at Syntech Group since April 2022, providing comprehensive in-person and remote IT support for small to medium businesses in a hybrid work environment. Responsibilities include troubleshooting Windows desktops and servers, managing Microsoft 365 environments, responding to security incidents, and supporting various infrastructures. Prior to this role, Sean worked as an Information Technology Administrator at NONGSHIM AMERICA, INC., where responsibilities included resolving software and network issues, collaborating with vendors, and creating training documentation. Sean holds a Bachelor of Science in Business Administration - Computer Information Systems with a focus on Information Security and Forensics from California State Polytechnic University-Pomona and an Associate of Science in Business Administration from Citrus College.