Austin Yates

Austin Yates is an accomplished IT professional with extensive experience in various technical and managerial roles. Currently serving as the Service Desk Team Lead at Yum! Brands, Austin oversees the Service Desk operations, focusing on maintaining a balanced scorecard while training new analysts and enhancing IT processes. Previous positions include IT Helpdesk Specialist, LAN Technician at Taylor County Board of Education, and Help Desk Specialist at Taylor Regional Hospital, where Austin resolved complex hardware and software issues and supported large user bases. Additionally, Austin has experience in media and communications, having worked as News Director for multiple broadcasting companies. Austin holds a Bachelor of Science in Communications from Campbellsville University.