Kinana Youssef

Kinana Youssef is an accomplished professional with over two decades of experience in the telecommunications industry, currently serving as the Director of Customer Service at Syriatel Mobile Telecom since February 2002. In this role, Kinana manages a large team of over 1,000 employees across more than 35 sites, focusing on customer-centric contact centers, service kiosks, and quality assurance to enhance customer experience. Previous positions at Syriatel include Points of Services & Sales Senior Manager and various managerial roles in marketing, international roaming, market segmentation, strategic planning, credit control, and fraud management. Prior to joining Syriatel, Kinana worked as an Account Manager at Aramex. Academic credentials include an MBA in Business Management from the Arab Academy for Science, Technology and Maritime Transport and a Bachelor's degree in Business Administration from Damascus University.