Madel Viola

Madel Viola is a dedicated professional with extensive experience in sales operations and customer support across various industries. Currently serving as a Renewals Manager at Sysdig since April 2022, Madel has previously excelled as an Order Management Specialist at WalkMe™ and as Customer Sales Support at Bio-Rad Laboratories, where strong relationships with account managers and customers were cultivated. Earlier roles include Service Relationship Manager and Customer Relations Officer at Citi, where exceptional service delivery and compliance matters were prioritized, as well as positions at IBM Global Business Services focusing on travel and expense analysis. Madel holds a Bachelor of Science in Business Administration with a major in Management Accounting from De La Salle University and a Business Analysis Certificate from UC Davis Continuing and Professional Education.