Mat Myers

Director of Operations at SYSTEMSEVEN

Mat Myers has over 19 years of experience in the telecommunications industry. From 2014 to present, they have held the positions of Director of Operations, Director of Customer Success, and Director of Growth and Operations at SYSTEMSEVEN. From 2001 to 2014, they held various positions at Tel West Network Services / TelePacific Communications, including Manager of Service Delivery, Senior Service Delivery Coordinator, National Account Manager, Lead Commercial Provisioner, Field Operations Technician, Solutions Center Manager, Supervisor of Provisioning - Residential, and Residential Provisioning. In their role as Manager of Service Delivery, they led a team of 8 to 20 Project Managers, Project Coordinators, Provisioners, Translators and Programmers of business phone, internet and networking services and equipment. Mat also developed, documented and administered all operational processes for delivery of services in Texas, and trained Sales and Customer Service Reps on all products and processes. As Senior Service Delivery Coordinator, they led a team of up to 8 Project Managers and Project Coordinators while personally managing up to 100 installation projects per month. Mat also developed service delivery plans for Hosted PBX voice over IP services, and created and implemented Project Management processes including new staffing, system order flow, tracking and post-installation relationship management.

Mat Myers attended Lower Columbia College from 1993 to 1994, studying Orchestral Music Performance, Composition and General Studies. Mat then attended Everett Community College from 1995 to 1995, studying Business Management and Marketing.

Links

Timeline

  • Director of Operations

    April, 2021 - present

  • Director of Customer Success

    September, 2019

  • Director of Growth and Operations

    October, 2014