Nancy Heiliger

Nancy Heiliger is a seasoned technical writer with extensive experience in developing documentation and training materials for various industries, particularly in software and telecommunications. Currently serving as a Senior Technical Writer at T-CETRA since November 2020, Nancy previously held similar roles at TIBCO Software - Foresight Group, Chemical Abstracts Service, Alcatel-Lucent, and AT&T/Lucent Technologies. Expertise includes collaborating with software development and user interface design teams to produce clear and effective documentation for enterprise and cloud-based products, as well as managing comprehensive training resources. Nancy holds a BA in Journalism from The Ohio State University.