Claude J Ham

Claude J Ham is an accomplished Senior Customer Success Manager at T-Mobile since August 2025, with previous experience in a similar role at UScellular from July 2022 to August 2025, where responsibilities included serving as a technical liaison and managing customer onboarding. Prior to these positions, Claude held various managerial roles in network engineering, including Network Engineering Manager at T-Mobile and Manager II at Ericsson, focusing on service assurance and roaming responsibilities for diverse network technologies. Claude's extensive background in wireless telecommunications also includes a long tenure at Sprint, managing engineering functions for IoT and VoLTE networks. Claude holds an MBA in Business Administration from Ottawa University, a certification in Project Management from Stanford University, and several technical credentials from military training.