Crystal Martin

Crystal Martin is a seasoned professional with extensive experience in customer experience management and project management within the telecommunications industry, notably with T-Mobile and Sprint. Currently serving as a Senior Customer Experience Manager at T-Mobile, Crystal leads strategic design initiatives focused on commerce, billing, and merger integrations. Prior roles at Sprint include managing device pricing and promotions, as well as overseeing quality assurance and go-to-market strategies across various channels. Crystal's career began in retail support and operations, with a strong foundation in customer service and team leadership. Educational achievements include studies at the University of Utah and Salt Lake Community College.