Eric Elison

Eric Elison possesses extensive experience in social media management and customer service operations. At T-Mobile, Eric served as Social Media Manager and later as Director of Social Media Care, where responsibilities included overseeing customer care on platforms like X, Facebook, and Instagram, leading a large team to enhance customer interactions. Additional roles included Team Manager, managing multiple teams in a call center environment, and Sr. Manager in both Go to Market Operations and Social Media Care. Earlier in the career, Eric worked at Citi as an Operations Assistant, focusing on collections and support for frontline representatives. Educational credentials include an Associate's Degree in Information Technology from Boise State University and a degree in Criminal Justice from the University of Phoenix.