Erica Reding

Erica Reding is a Principal Customer Experience Manager at T-Mobile, with extensive experience since August 2002. In the current role, Erica serves as the Product Experience Owner for the Government experience within the Steelthread Program, managing all Government-related Jira features. Previous positions include Group Project Manager for TFB Migration and Conversion, where Erica coordinated efforts to transition the Sprint base off legacy systems, and Sr. Business Operations Manager in the Consumer group, providing project support aligned with corporate priorities. Erica has a strong background in program and project management across various roles, including Technology Solutions Manager and Sr. Planning Marketing Manager. Before T-Mobile, Erica worked at AT&T as a Provisioning Analyst, managing budgets and improving revenue through cost corrections. Erica's educational background includes a Bachelor of Science in Business Administration from Central Washington University and an Associate of Arts from Edmonds College.