Jon Matusiefsky

Jon Matusiefsky is a seasoned professional currently serving as the Sr Director of CX Strategy, where they lead the design and implementation of AI/ML solutions to enhance customer experiences. Previously, at T-Mobile, they held various roles, including Director of Care Revenue & Customer Loyalty, driving retention and customer loyalty initiatives. Jon's earlier experience includes a Market Research Internship at Intel and a Campus Consultant Lead position at Time Inc. They earned a degree in Business Administration with a concentration in Finance and a minor in Economics from the University of Oregon Lundquist College of Business.