Suma Menon

Suma Menon is an accomplished professional with extensive experience in customer experience and service strategy, currently serving as Director of CX Service Strategy at T-Mobile. Prior roles include Vice President of Customer Success and Director of Customer Experience at Siden, as well as significant positions at Verizon, where Suma held the titles of Director of Customer Experience and Transformation, Director of Process Excellence and Innovation, and Senior Manager of Business Transformation. Previous experience also includes leadership roles at TATA Teleservices Ltd. as Head of Service Delivery and various senior positions at Airtel, such as Deputy General Manager for B2B Sales and National Head for Retail Service Strategy. Suma Menon possesses a robust background in enhancing customer satisfaction and operational efficiency across multiple telecommunications organizations.