Khalid Yousif is an experienced operations leader with a strong background in customer service and team management. Currently serving as the Operations Team Lead at Tabby since July 2021, Khalid has successfully managed a customer service team of over 300 agents and played a key role in the recruitment of approximately 200 candidates. Prior to Tabby, Khalid worked at Namshi.com as a Customer Experience Team Lead, where responsibilities included overseeing a 24/7 team of 30+ and enhancing communication across multiple platforms. Khalid's earlier roles also included positions at Interglobe Services and Technologies, Samsung, and Zain, providing a solid foundation in customer engagement and social media management. Khalid holds a Bachelor's degree in Telecommunications Engineering from Future University in Sudan.
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