Tactis
Darlene Dali Lopez Rodriguez has a diverse background in customer service and support roles, with experience in companies such as Tactis, BCU, Trajector Medical, Dedalus Group, and DXC Technology. Darlene has also worked in various titles such as Bilingual Senior Support Center Guide, Medical Intake Representative Team Lead, and Associate Professional Service Delivery Coordinator. With a Master of Business Administration from Grand Canyon University and a Bachelor of Science in Biomedical Sciences from the University of Puerto Rico-Aguadilla, Darlene is well-equipped to excel in their field.
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Tactis
Tactis is a strategic customer experience agency specializing in integrating all aspects of customer experience, from customer experience strategy – enabled through user-centric digital products and advanced contact center services – to the employment of emergent artificial intelligence-based technologies. Through our capabilities, which include strategic customer experience planning, optimization, and operations, we build and operate transformative user touchpoints for public and private sector clients.