Tactis
Lourdes Gonzalez-Anaya has a diverse background in various fields such as education, counseling, and community work. Currently working as a Unification Specialist at Tactis, Lourdes previously held roles such as Clinical Counselor at Children's Home Society of Florida and Substitute Teacher at Charter Schools USA. With a Master's degree in Forensic Psychology from Walden University, Lourdes also has a Bachelor's degree in Sociology from Universidad de Puerto Rico. Their experiences range from teaching at Guamani School to coordinating youth programs at Puerto Rico Youth Health Careers, Inc.
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Tactis
Tactis is a strategic customer experience agency specializing in integrating all aspects of customer experience, from customer experience strategy – enabled through user-centric digital products and advanced contact center services – to the employment of emergent artificial intelligence-based technologies. Through our capabilities, which include strategic customer experience planning, optimization, and operations, we build and operate transformative user touchpoints for public and private sector clients.