Juanita Christians

Juanita Christians is a seasoned Customer Service and Operations Manager with extensive experience in leading customer-focused teams and enhancing service efficiency across various sectors. Currently serving as Customer Service Manager at takealot.com, Juanita excels in handling service failures and customer retention initiatives by fostering a high-performance culture among team leaders and agents. Prior roles include Customer Operations Manager UK and Customer Care Manager at Wonga, where Juanita adeptly communicated strategies, managed workflow, and resolved critical issues for vulnerable customers while ensuring operational excellence. Additional experience includes managing call centers and legal collections in organizations such as Marais Muller Attorneys, The Nimble Group, and Absa, with a strong focus on performance monitoring, risk management, and compliance with industry best practices. Juanita's educational background includes courses from the Acuity Institute, Blackford Center for Life Coaching, and the University of the Western Cape.