Masayoshi Igarashi

Masayoshi Igarashi currently serves as the Head of Customer Experience, Data Digital and Technology at Takeda, a position held since April 2016. In this role, Igarashi is responsible for designing the customer experience strategy, leading product management for customer experience products, and overseeing omnichannel strategy and execution. Prior to this, Igarashi held several key positions at Takeda, including Head of Omnichannel Engagement and Head of Digital, Insight Planning and Development, contributing to a range of initiatives from product operations to managing healthcare professional engagement tools. Igarashi began their career at Eisai, where roles included Medical Representative and Team Leader in the Sales Department. Educational credentials include a Master of Business Administration from Waseda University and a Bachelor's degree in Sociology from Ritsumeikan University.