Anna Ramos has extensive experience in customer service and team leadership, currently serving as Team Lead at Taking Shape since August 2025, where Anna manages a customer service team to enhance customer experiences through effective communication. Prior roles include SecurePay Service Delivery Consultant and Small Medium Business Service Advisor at Australia Post, where Anna was the primary contact for high-severity incidents and assisted SMB customers. Anna also held the position of Enterprise Business Manager at Australia Post, overseeing a team that engaged with business and government inquiries. Earlier experiences include managerial and customer service roles at Australia Post and Momentum Energy, along with a significant tenure at National Credit Management Limited. Anna holds a Bachelor of Arts in English Literature from La Trobe University.
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