Tala
Giovani Rodriguez is an experienced professional in customer experience and support, currently serving as the Team Lead for Customer Experience at Tala since July 2022. Prior experience includes roles such as Customer Experience Advocate at Tala, Customer Happiness Agent Jr. at Oyster Financial, Inc., and Ejecutivo Customer Happiness at Clip. Giovani also worked at BBVA en México as a customer service consultant, addressing complaints and improving processes, and spent a decade at ATENTO México as an operations supervisor, managing a team dedicated to customer service for BBVA campaigns. Giovani holds a degree from Universidad Nacional Autónoma de México.
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Tala
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Tala is a financial technology company on a mission to build a financial system that works for everyone. Their first product is a lending app that instantly underwrites and delivers credit to customers who have little or no formal borrowing history. Tala has disbursed over $1B to more than 4 million customers across East Africa, the Philippines, Mexico, and India who use Tala loans to start and expand small businesses, pay school fees and bills, and build more stable financial lives.