Tala
Wangari Mwangi is a Quality Assurance Analyst at Tala since December 2018, focusing on monitoring team engagement with customers across various communication channels and providing evaluation reports on employee performance and customer experience. Previously, Wangari served as a Customer Success Advocate, addressing customer queries and analyzing product issues. Earlier experience includes working as a Customer Service Representative at VituMob, where responsibilities included welcoming new users and managing complaints. Wangari holds a Bachelor's degree in Economics and Finance from Kenyatta University, earned in 2018.
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Tala
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Tala is a financial technology company on a mission to build a financial system that works for everyone. Their first product is a lending app that instantly underwrites and delivers credit to customers who have little or no formal borrowing history. Tala has disbursed over $1B to more than 4 million customers across East Africa, the Philippines, Mexico, and India who use Tala loans to start and expand small businesses, pay school fees and bills, and build more stable financial lives.