Wangari Mwangi is a Quality Assurance Analyst at Tala since December 2018, focusing on monitoring team engagement with customers across various communication channels and providing evaluation reports on employee performance and customer experience. Previously, Wangari served as a Customer Success Advocate, addressing customer queries and analyzing product issues. Earlier experience includes working as a Customer Service Representative at VituMob, where responsibilities included welcoming new users and managing complaints. Wangari holds a Bachelor's degree in Economics and Finance from Kenyatta University, earned in 2018.
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