Sonal Sharma

Sonal Sharma has a diverse range of work experience. Sonal started their career as an Administrator at St. Xavier's College of Science and Technology, where they handled relations with various stakeholders and provided administrative support to the academic team. Sonal then worked as a Senior Executive at Wipro BPS, where they received calls from North-American customers regarding HP Printers and troubleshooted hardware and software issues. At IBM Global Process Services, they served as an Enterprise Back Office Representative, validating tickets, allocating tasks, and processing service requests for business customers. Sonal then joined Tata Consultancy Services as an Information Specialist, where they answered customer queries, resolved complaints, and updated customer details. Sonal also worked as a QA Tester at Tata Consultancy Services, analyzing reports and liaising with clients to provide optimal solutions. Sonal later became a Social Media Representative at Robin Hood Army and Serve the City Luxembourg a.s.b.l., where they created content strategies, developed marketing materials, and maintained operational facilities. Their most recent role was as a Quality Analyst at Billtrust.

Sonal Sharma pursued their Bachelor of Commerce (BCom) degree with a specialization in Management Hons. from R.D. Women's Autonomous College, BBSR, Khurda. Sonal completed their degree from 2008 to 2011. Additionally, they obtained the ISTQB certification from BCS, The Chartered Institute for IT in January 2020.