Jonathan Ponciano

Jonathan Ponciano is a seasoned professional in customer success management with a strong track record of driving growth and satisfaction across multiple organizations. Currently serving as a Strategic Customer Success Manager at Talkdesk since June 2024, Jonathan previously excelled as a Senior Success Manager for Global Strategic Accounts at Sprinklr, where a pivotal role was played in managing a $20M+ portfolio and contributing to a 53% year-over-year revenue increase for a major partnership with Google. Jonathan's extensive experience also includes senior roles at RingCentral and customer success initiatives at HackerOne and Invoice2go, along with foundational sales experience gained during the internship at Konica Minolta Business Solutions. An alumnus of Arizona State University, Jonathan holds a Bachelor of Arts in Business/Corporate Communications.