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Tiago Matos

Director, Customer Care at Talkdesk

Tiago Matos has a diverse professional background starting in the Portuguese Navy as an Operador de Guerra Electrónica. Transitioning to civilian roles, Tiago served as a Dinamizador at PT Contact, Marketing & Sales Executive at SHLOKLABS, and Operations Manager at Randstad Portugal. Currently, at Talkdesk, Tiago holds the positions of Director, Customer Care and Senior Manager, Technical Support EMEA. Matos is pursuing a degree in Gestão at Instituto Superior de Contabilidade e Administração de Lisboa after completing Técnico de Informática de Gestão at Escola Profissional Bento de Jesus Caraça.

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Org chart

Timeline

  • Director, Customer Care

    April 1, 2024 - present

  • Senior Manager, Technical Support EMEA

    April, 2023

  • Manager, Technical Support EMEA

    April, 2022

  • Team Lead, Technical Support

    January, 2021