Adam Matthews

Adam Matthews has extensive experience in enterprise service management at TalkTalk Business, starting in January 2009. Currently serving as an Enterprise Service Manager (Field), Adam focuses on maintaining relationships with valuable customers, collaborating with Sales Account Managers to enhance service strategies and improve customer satisfaction. Previous roles include Desk Based Enterprise Service Manager and Project Coordinator, where Adam managed large-scale projects and escalations related to Data Solutions. Adam’s expertise spans customer experience, continuous improvement, and project management in various technical areas such as MPLS and Direct Internet Access solutions. Early experience includes a retail position as a Retail Assistant at Booker Group.